Market Research Blog

Future Market Insights (FMI), in one of its recent research reports, has projected the global front office BPO services market to exhibit a CAGR of 7.4% throughout the forecast period (2017-2022). The global front office BPO services market is estimated to surpass US$ 200,000 Mn in revenues by 2022-end.

Shifting focus towards Non-voice Contact Centre Channel – A Key Trend

The global market for front office BPO services has experienced a significant expansion over the past few years. This can be primarily attributed to robust economic expansion worldwide, and surge in revenues from customer relations management, insurance, human resource, and finance & accounting. Outsourcers bring various competitive benefits, while aiming to tap into new businesses. Emergence of digital channel management capabilities, and the data protection provisions are one of the major trends being witnessed in the global front office BPO services market. In addition, shifting focus towards non-voice contact centre channels, and digitisation of the customer touch-points are other key trends being observed in the market.

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Industries focusing on Expansion by Offshoring their Business Operations to Front Office BPO Services

Several predominant industries from various verticals such as healthcare & pharmaceuticals, BFSI, and manufacturing, are concentrating on expansion of their business, and gaining access to new markets by offshoring their operations to the front office BPO services. These industries are relocating their production base, and service delivery points closer to areas of their end-users. Offshoring the business operations helps industries in mitigating risks, as their business functions, which are difficult to control & manage, are handled by external companies, while realising their benefits.

Key Research Findings from FMI’s Report on Global Front Office BPO Services Market

• In terms of revenues, manufacturing will continue to be the most lucrative vertical in the global front office BPO services market. Revenues from manufacturing vertical are estimated to exceed US$ 40,000 Mn by 2022-end. In contrast, education will remain the least lucrative vertical for front office BPO services. Front office BPO services are projected to witness the fastest expansion in BFSI vertical through 2022, followed by healthcare and pharmaceuticals.
• On the basis of service type, customer management services are expected to remain dominant in the global front office BPO services market. Customer management services are projected to account for approximately two-third revenue share of the market over the forecast period. Document management services, on the other hand, will remain comparatively less lucrative than customer management services in the market.
• Asia-Pacific excluding Japan (APEJ) has been projected to register the fastest expansion in the market, with sales poised to reach nearly US$ 30,000 Mn in revenues by 2022-end. Middle East & Africa (MEA), and Japan will also witness an impressive expansion in the market through 2022. Although North America and Europe will register relatively lower CAGRs through 2022, these two regions are anticipated to remain the largest market for front office BPO services in terms of revenues.

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A tremendous surge has been witnessed in the practice adopted by several industries in approaching front office BPO service providers to perform their business functions. Industries are able to save time, and labour & operational costs, with the help of front office BPO services.

These industries, having great expertise in development & design of their products, lack in bandwidth and access to resources when it comes to customer services. These are catered by front office BPO services, which by leverage their global knowledge base to access world class capabilities.

Company Profiles

FMI’s report has offered insights on key companies operating in the global front office BPO services market, which include Xerox Corporation, Hewlett Packard Enterprise Co., Convergys Corp., Sitel Worldwide Corporation, IBM Global Services, Williams Lea Limited, Ricoh USA, Inc., Atento S.A., Alliance Data Systems Corporation, and TeleTech Holdings, Inc.

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Market Taxonomy

Region

• North America
• Latin America
• Europe
• Japan
• APEJ
• MEA

Service Type

• Customer Management Services
• Document Management Services

Vertical

• BFSI
• Manufacturing
• Healthcare & Pharmaceuticals
• Retail & Consumer Goods
• IT & Telecommunication
• Aerospace & Defense
• Education
• Services & Logistics
• Other Vertical

A smart elevator automation system reflects the utilization of cutting edge technology to improve proper management and efficacy of traffic of the vertical movement of elevators in very tall buildings. Growing deployment of improved, high-speed destination dispatch services, as well as energy efficient resolutions for providing consumers with developed vertical transportation has led to the huge adoption of smart elevator system. This system is called as smart owing to their increasing usages for security purpose with the help of newest digital security measures such as destination dispatch and touch screens, biometrics and access control systems, apart from regular use of vertical transportation. Efficient management of automation and energy properties of the smart elevators provides them identity of highly advanced lifts than conventional lifts.

Increasing population is resulting in the increasing heights of the buildings, every passing day. Therefore elevators are now become an essential factor in day today’s life as they enable people to rush quickly between floors of a skyscraper. It is used in daily routine, as these are installed in hospitals, offices, universities or any other skyscraper. Several developments in the elevators are leading them to become a smart elevator technology.

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Factors Impacting Market Dynamics

The global market for smart elevators is estimated to increase at CAGR of double-digit throughout the assessment period (2017-2027). Increasing demand for efficient management of energy in commercial as well as public buildings is likely to propel demand for smart elevators. Several other factors that are responsible for the growth of the market are growing investment in infrastructure projects and structures, rising urbanization in developing economies and rising population across the world. Moreover, manufacturers of this system are aiming on executing number of research and development activities to enlarge enhanced features in the elevator system to improve its customer base. Leading companies in the market are inclined towards developing more improved destination dispatch services and connectivity, which is cloud based as well as makes utilisation of IOT. Other than this, several other trends in the global smart elevation automation system market such as introduction of cutting technologies in the elevator system, launch of eco-friendly or green elevators as well as high-tech destination dispatch services, gush in the strategic business activities like joint ventures, mergers and acquisition and partnerships along with the growth of outsourcing operations.

Motors and Automation System, Sensors to Remain Dominant through 2027

The system comprises of various components such as biometric, card reader, security & control system, motors & automation system, sensors, touch screen & keypad. From these segments, motors & automation system, sensors were remained dominant in the year 2014 and projected to retain its dominance throughout the assessment period.

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Key Players

Some of the top companies identified across the global smart elevator automation system market value chain are Fujitec, Mitsubishi, Hitachi, Kone Corporation, Otis Elevator, Schindler, ThyssenKrupp Elevator, Tyco International, and Honeywell. Key players are introducing technologically advanced sensors and automation systems that can be deployed in elevators to maximise energy efficiency and elevator travel speed.

Key Segmentations

The global smart elevator automation system has been segmented on the basis of maintenance, equipment installation, modernization and repair. Among these aforementioned, the equipment installation services segment retained its dominance in the global market for previous few years and is forecasted to maintain its position over the foreseeable period.

By Service

• Installation
• Repair & Maintenance
• Modernisation

By Component

• Card Reader
• Biometric
• Touchscreen & Keypad
• Security & Control System
• Sensor, Motor & Automation System
• Building Management System

By End User

• Residential Sector
• Commercial Sector
• Hotel
• Others

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Regional Analysis of Market

Geographically, the market has been segmented into several key region such as Western Europe, North America, Eastern Europe, APEJ, Middle East and Africa, Latin America, and Japan. Among these, the market in APEJ retained its dominance in the year 2014, procuring nearly one-third share of the global smart elevator automation system market. The APEJ is likely to be followed by Western Europe, according to the forecasts offered by the report. Moreover, the market in APEJ is estimated to exhibit highest growth rates compared to the other regions throughout the assessment period.

Table Of Content

1. Executive Summary

2. Research Methodology

3. Assumptions and Acronym Used

4. Global Smart Elevator Automation System Market Overview

4.1. Market Taxonomy

4.2. Evolution

4.3. Market Trends

5. Global Smart Elevator Automation System Market Analysis and Forecast

6. Global Smart Elevator Automation System Market Dynamics

7. Global Smart Elevator Automation System Market Analysis and Forecast, By Service

8. Global Smart Elevator Automation System Market Analysis and Forecast, By Component

The global cloud communication platform market will experience a double-digit CAGR over the forecast period, 2020-2030. Upsurge in investments in IT infrastructure for cloud service providers (CSPs), internet service providers (ISPs), and hyperscalers have been critical in driving market growth. Further, the coronavirus (COVID-19) pandemic has compelled several organizations to turn to work from home (WFH) model, thereby, resulting in increasing deployment of cloud communication platform solutions.

Digital collaboration tool providers, including Zoom, and Microsoft, are witnessing a remarkable upswing in usage across continents due to lockdowns and stay-at-home orders. Given the shortage of on-site IT personnel, companies are utilizing cloud-based solutions to maintain and monitor their storage, and server installations in data centers. Enterprises are leveraging full potential of cloud to establish resilient and disaster-immune models to satiate the remote workforce, as well as ensure data security and enterprise application integrity.

“While the COVID-19 pandemic is having a detrimental impact on the global economic order, it is having a mildly positive impact on cloud communication platform market. Although the pandemic is troubling cloud service providers, in uncertain times, the public cloud infrastructure is delivering flexibility and safe house for organizations striving to maintain normal operations” says the FMI study.

Cloud Communication Platform Market – Key Takeaways

• The healthcare industry would remain key revenue generator, given rising trend of bring your own device (BYOD), and increasing need for mobility in the industry.
• Benefits such as low costs, and greater functionality are bolstering the adoption of Unified communications as a service (UCaaS).
• Large enterprises would remain the primary customer of cloud communication platform services.
• Market in North America continues its positive trend, backed by increasing adoption of UCaaS and IVR solutions.

Cloud Communication Platform Market – Key Driving Factors

• Rising preference for online backup and database solutions has boded well for market.
• Increasing shift towards cloud-based unified communication services to push adoption rate.
• Swelling demand for high-speed data transfer mediums in developing regions to offer growth potential to market players.

Cloud Communication Platform Market – Key Constraints

• Security and privacy risks associated with shared communication networks are restricting widespread adoption.
• Redesigning the network for cloud requires high initial cost.

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Anticipated Market Impact of Coronavirus Outbreak

The COVID-19 pandemic has hampered the revenue growth of almost every industry, including the cloud communication platform market. Alerted by the situation, several private, and government organizations have transitioned to remote working, thus, translating into swelling adoption of cloud communication platform solutions. In addition, customers are significantly banking on video streaming services as they strictly following self-isolating regulations. Such evolving trends are auguring well for the cloud communication platform market. The Software-as-a-Service (SaaS) market expanded by nearly 1.4X in 2019 and will see a surge in demand amidst the COVID-19 crisis, as remote working becomes the new normal.

Competition Landscape

Key players in the cloud communication platform market are Cisco Systems Inc., IBM Corporation, Microsoft Corporation, Huawei Technologies Co. Ltd., Avaya Inc., Ozonetel Systems Pvt. Ltd., and Dialogic Inc. Players are focusing on collaborations and new service launches in order to expand their presence further during the COVID-19 recession and extend their customer base.

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The global cloud communication platform market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to readers.

By Solutions

• Unified Communication & Collaboration
• Web Real-Time Communication (WEBRTC)
• Interactive Voice Response (IVR) With Integral EPABX
• Audio Conferencing
• Video Conferencing
• Voice Over Internet Protocol (VoIP) with cloud PBX

By Services

• Managed Services
• Professional Services

By Enterprise Size

• Large Enterprise
• Medium Enterprise
• Small Enterprise
• Micro Enterprise

By verticals

• BFSI
• Healthcare
• Telecomm-unication
• Government
• Retail
• Travel & Hospitality
• Manufacturing
• Others

By Region

• North America
• Latin America
• Europe
• East Asia
• South Asia & Pacific
• MEA

Future Market Insights, in its upcoming report titled ‘Notebook Market: Global Industry Analysis (2012-2016) and Opportunity Assessment (2017-2027)’ has comprehensively assessed the global notebook market. The notebook market is expected to grow with a sluggish CAGR of 0.3% for the decadal study ending in 2027.

According to the report Flat Panel Display Market: Global Industry Analysis and Opportunity Assessment 2019-2027 published by FMI. The revenue generated by global flat panel display market is estimated to reach US$ 177,339 Mn by 2027. The CAGR of the global flat panel display market during the period 2019-2027 was 4.1%.

The demand is increasing for LCD as LCD consumes less power than cathode ray tube. Energy consumption increases as the screen size increases still it remains significantly less than cathode ray tubes. Manufacturers of LCD are introducing new technologies like quantum dots that offer improvement over traditional LCD display. Quantum dot technology empowers LCD to offer better color saturation, high quality image, and high brightness. High resolution LCDs are being developed for virtual reality. The demand for LCD is also increasing in smartphones as the manufacturers are adopting LCD technology to cater to the demand for high image quality and clarity.

Key Takeaways of Flat Panel Display Market Study

• The LCD segment is estimated to continue to hold significant market share among all segments by technology during the forecast period, as the manufacturers are introducing new technologies offering improvement over traditional LCD displays.
• Among all applications consumer electronics segment is estimated to register notable CAGR as the flat panel displays in electronics devices have competitive edge owing to increasing brightness, more pixel support resolution and reduced power consumption.
• Asia Pacific is witnessing an impressive growth rate in the flat panel display market as the government in countries such as China, India, Japan are creating opportunities for flat panel display provider by developing the education infrastructure and by adopting the flat panel display for e-learning.

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Adoption of Flat Panel Digital Signage by Retail Segment

Deployment FPDs is increasing across various application areas, with the retail segment leading in adoption of flat panel display. Major demand for LCD and PDP technologies is arising from the retail segment for application in flat digital signage. Through digital signage live data, custom made motion, photography, audio, internet content can be displayed which can help the retailers to attract the customers as the digital signage is more eye-catching and memorable than static media. Digital signage is a valuable tool for retailers because it conveys important in-store messages, advertising, and promotions directly to the customers during a critical moment while they are purchasing something, this helps the retailers to generate additional sales revenue.

• Majority of flat panel digital signage installations are taking place in retail stores and Quick Service Restaurants (QSRs).

More Valuable Insights on Flat Panel Display Market

FMI’s report on the Flat Panel Display market  is segmented into four major sections such as technology(liquid crystal display, plasma display, organic light emitting diode display, and others), applications ( consumer electronics, LCD television, mobile phone, personal computer, automotive application and others) and region to help readers understand and lucrative evaluate opportunities in the flat panel display market.

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Flat Panel Display market: Segmentation

The global Flat Panel Display market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to readers.

Technology

• Liquid Crystal Display
• Plasma Display
• Organic Light Emitting Diode Display
• Others

Application

• Consumer Electronics Acquisition
• LCD Television
• Mobile Phone
• Personal Computer
• Automotive
• Others

Region

• North America
• Latin America
• Europe
• Asia Pacific excluding Japan
• Japan
• Middle East & Africa

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FREQUENTLY ASKED QUESTIONS ABOUT FLAT PANEL DISPLAY MARKET

What are the future opportunities in the flat panel display market?

Increasing use of flat panel display in healthcare industry is creating opportunities for manufacturers as the demand for high-pixel density display for diagnostic in healthcare is increasing. The demand is increasing for new surgical platforms that consists of ultra-high level of brightness to avoid glare and reflection in high light environment so there are opportunities for manufacturers to develop these platforms.

What are the major challenges for flat panel display market?

High cost of new display technologies such as quantum dot display, and transparent display, steady growth of personal computers, tablets are restricting growth of the flat panel display market.

Which technology will have significant revenue growth?

The liquid crystal display (LCD) technology will have significant growth as LCD display are used for advertisement, education purpose and in corporate sectors and LCD consumes less amount of power compared to CRT and LED. The demand for LCD is increasing in smartphone manufacturing.

Which application area holds potential growth opportunities for market players?

The consumer electronics segment holds potential growth opportunities as the use of flat panels is increasing in electronics like television, mobile devices, industrial and medical equipments.

Which region is expected to be at forefront in the flat panel display market?

Asia Pacific excluding Japan is anticipated to remain at forefront, offering high growth opportunities for players in the flat panel display market owing to the increasing demand for signage and professional displays in corporate sectors in the region.

Who are the major companies leading the flat panel display market?

Prominent companies in the flat panel display market include LG Digital, Sony Corporation, Innolux Corp, Sharp Corporation, Panasonic Corporation, Samsung Electronics, AU Optronics.

The global earphone and headphone market is estimated at US$ 22.3 Bn in 2022, and is projected to close in on a valuation of US$ 35.2 Bn by 2028, expanding at a CAGR of 7.9% over the 2022 to 2028 assessment period.

Earphone and Headphone Market – Key Research Findings

1. The global earphone and headphone market was valued at approximately US$ 16,388 Mn in 2018
2. The earphone and headphone market is projected to expand at a CAGR of approximately 8% during the forecast period (2018-2028)
3. The continuous launches of advanced earphones and headphones, which includes waterproof earphones, are among factors that are expected to support the growth of the global earphone and headphone market during the forecast period
4. Europe is a prominent regional market for earphones and headphones as of 2018
   • Growing trend of mobile shopping, e-banking, and Bring Your Own Device (BYOD) is also driving the demand for smartphones and tablets across the globe, which is, in turn, boosting the growth of the earphone and headphone market in North America.
5. South Asia holds a high growth potential for the earphone and headphone market
   • South Asian countries, such as India and Thailand, are witnessing an increase in the penetration of the internet and the adoption of smartphones and mobile phones. The increasing GDP and per capita income of the respective countries is expected to boost the music market as a whole, thereby pushing the prospects of earphone and headphone sales.

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Developing Countries Turning into ‘Largest Sales Hub’

The sales of mobile phones and smartphones have grown significantly across the world since the past few years, especially in developing countries such as India, China, Brazil, and Mexico. Moreover, the increasing trend of mobile shopping, E-banking, and bringing your own device (BYOD) is driving the global demand for smartphones and tablets, which is, in turn, boosting the technologically advanced devices, such as Wi-Fi enabled devices, in the earphones and headphones market. The increasing migration of the rural population to cities, especially across developing countries such as India, China, Brazil, Mexico, and Indonesia, has boosted the adoption of low- or medium-price earphones & headphones. Europe will however remain the leading market for earphone and headphone in the near future, according to FMI’s findings.

In the past decade, there was an upsurge in urbanisation, which resulted in an increase in the disposable income of the population that migrated to urban areas. Growth in the disposable income of the people has boosted the adoption of technologically advanced products worldwide, which include smart devices, smartphones, tablets, and advanced wireless earphones. This trend has been majorly observed in developing countries, such as India, China, Brazil, Mexico, and Indonesia. This has resulted in an increase in the adoption of earphones and headphones in these countries.

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Strengthening the distribution channel and expanding advertising platforms for earphones and headphones is also contributing to the development of the global market for earphones and headphones. The music industry as a whole is estimated to contribute to the growing GDP and per capita revenue of various nations. Thus, continuous growth in the music industry and the music streaming market is boosting the adoption of accessories for music systems, which include earphones, headphones, and intelligent speakers.

Companies Shifting Focal Point to Multi-Brand Distribution & E-commerce

A significant number of companies in the earphone and headphone market depend mainly upon powerful sales channels, such as multi-brand distributors and the retailers of headphones & earphones, to be able to offer better customer service and achieve a competitive edge in the earphone and headphone industry. In addition to partnerships with distributors, the providers of earphones and headphones collaborate with numerous E-commerce companies, such as Alibaba and Amazon, due to the growing E-commerce industry, especially in nations such as the U.S., China, Brazil, and India. Strengthening the distribution channel and expanding marketing platforms for various items also contributes to the development of the global market for earphones and headphones.

Some of the key players in the global earphone and headphone market research report include Plantronics Pty Ltd., Sennheiser Electronic GmbH & Co. KG, JVC Corporation, GN Netcom (Jabra), Sony Corporation, Harman International Industries, Philips Electronics Ltd., Bose Corporation, Beats (Apple Inc.), and Audio-Technical Corporation. These companies in the earphone and headphone market are continually focusing on providing leading products and following the strategy of entering into collaborations and partnerships with other providers to offer enhanced earphones & headphones and to reach new growth markets during the forecast period.

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The global earphone and headphone market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to the reader.

By Product Type

• Ear buds
• In-ear
• On-ear
• Over-ear

By Technology

• Wireless
• Wired

By Headset Type

• ANC
• Non-ANC

By Application

• Personal Use
• Professional
  • Corporate Offices
  • Media & Entertainment
• Sports
• Gaming

Distribution Channel

• Distributor & Value Added Resellers
• Retail Stores
  • Multi-brand
  • Exclusive
  • E-commerce

By Price Range

• Low Price
• Medium Price
• Premium Price

Region

• North America
• Latin America
• Europe
• South Asia
• East Asia
• Oceania
• Middle East &Africa

Embedded hypervisors offer several benefits such as support for multiple operating systems, security of VMs, and improved hardware. Use of embedded hypervisors boosts performance, offers better resource utilization, and facilitates cost reduction in embedded systems. An embedded hypervisor is a virtualization hypervisor that is natively installed, programmed, and embedded in a computer system or device. Multiple network connections increase the attack surface for vulnerabilities, and increasing use of embedded hypervisors for enhanced cyber-security is significantly propelling the growth of the embedded hypervisor market.

As such, the global embedded hypervisor market is expected to witness a CAGR of more than 6% in terms of revenue during the forecast period (2019-2029).

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Key Takeaways of Embedded Hypervisor Market Study

• Among the vertical segments, automotive is expected to witness a high growth rate, owing to the rising demand for industrial applications that require real-time control and systematic networking.
• Market share held by medium enterprises is projected to increase at a striking CAGR during the forecast period, due to increasing demand for virtualization technology.
• North America is anticipated to dominate the global embedded hypervisor market, due to increasing demand for cyber-security in this region. This regional market is projected to generate an absolute opportunity of nearly US$ 1.5 Bn over the forecast period.

“Small- and medium-sized embedded hypervisor solution providers should focus on establishing their presence in the lucrative APEJ market, as embedded hypervisor solutions are increasingly finding common applications in mobiles, data centers, servers, and desktop virtualization in this region.”

Increasing Demand for Safety & Security Systems to Boost Use of Embedded Hypervisors

An embedded hypervisor is a type of operating system software that enables various operating systems to operate on the same microprocessor, and improves processing speed. Multi-core processors are increasingly being adopted across all industries, as single-core processors fail to meet the increasing requirements of these industries. With increased use of multi-core processors in safety and security-critical, real-time, and cyber-physical systems, the demand for embedded hypervisors is expected to increase substantially over the forecast period.

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Intel multi-core processors use embedded hypervisors to increase speed and improve performance per watt over a single core processor, for efficient use for various operating systems on a single PC/laptop.

Increasing Use of Embedded Hypervisors in Military Applications

Use of embedded hypervisors improves storage virtualization, offers enhanced security, and expanded processor support, which leads to increasing adoption of embedded hypervisors in ground-based military applications. Increasing need for securing communication in the military sector is expected to boost the demand for embedded hypervisors in the foreseeable future.

As such, key players are focusing on improving their embedded hypervisor offerings. In October 2019, Lynx expanded its LynuxSecure separation kernel hypervisor backing for Arm-based NXP Semiconductors processor architectures. Lynx secure hypervisor technology is suitable for high performance computing tasks that control hardware resources according to an in-built information flow modeling language.

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Rising Application of Virtualization Technology to Boost Use of Embedded Hypervisors

New hardware virtualized platforms that are an integration of hypervisors and embedded boards for device prototyping, educational purposes, and operator training are used in the development of robotics. Virtualization creates an abstraction layer that allows multiple hypervisors to run in the same hardware, providing new capabilities to developers and equipment manufacturers. Hence, the adoption of virtualization technology is driving the growth of the embedded hypervisor market.

The global embedded hypervisor market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to the readers.

Component

• Software
• Services
  • Professional Services
  • Managed Services

Type

• Bare Metal
• Hosted Operating Systems

Technology

• Server Virtualization
• Desktop Virtualization
• Data Centre Virtualization

Enterprise Size

• Large Enterprises
• Medium Enterprises
• Small Enterprises

Vertical

• Aerospace and Defense
• Automotive
• Healthcare
• IT & Telecom

Region

• North America
• Latin America
• Western Europe
• Eastern Europe
• Asia Pacific
• Excluding Japan
• Japan
• Middle East & Africa

According to the assessment of Future Market Insights, the global CRM application software market is forecasted to reach a figure of about US$ 62,200 Mn in 2022 and is poised to exhibit a robust CAGR in the period of assessment.

Customer relationship management application software includes applications for sales automation, automation of marketing and customer service and support management like email automation. There are different types of customer relationship management applications available through cloud delivery like social media management, activity and participant management and customer experience management. CRM application software are being increasingly used by the enterprises to increase their sales by retaining their customers and netting new customers. Customer relationship management software helps companies to identify their most valuable customers and make a customer rewards systems and personalized communication with them in order to get increased customer engagement and conversions.

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Customer relationship management application software are also used to increase the efficiency of the sales processes and to minimize the costs of sales. It also helps in servicing the customer in a faster and a more efficient manner, giving personalized attention to the most valued customers. In addition, a customer relationship management application software helps enterprises to make swift tactical decisions pertaining to established and emerging market trends.

4 Forecast Highlights on Global CRM Application Software Market

• As per the forecast of Future Market Insights, the on-premise segment is slated to touch a value of nearly US$ 27,450 Mn in the year 2022. This represents a robust CAGR during the assessment period of 2017-2022. The on-premise segment is estimated to account for more than half of the revenue share of the deployment segment by the year 2017 and is forecasted to lose market share by 2022 over 2017.

• As per the forecast of Future Market Insights, the retail segment will reach a value of nearly US$ 6,840 Mn in the year 2017. This represents a robust CAGR growth during the forecast period. The retail segment is forecasted to account for more than one-fifth of the total revenue share of the vertical segment by the end of the year 2017 and is expected to gain in market share by 2022 as compared with the year 2017.

• As per the forecast of Future Market Insights, the marketing automation segment is slated to reach a value of about US$ 14,100 Mn in 2022. The marketing automation segment is expected to lose market share by the end of the year 2022. The largest share is contributed by the North America region in the marketing automation segment.

• Future Market Insights forecasts the mainframe segment to exhibit a compound annual growth rate (CAGR) of nearly 10.0% from 2017 to 2022.

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Competitive Landscape

The report has also included the profiles of some of the leading companies in the CRM application software market like IBM Corporation, Oracle Corp, Sas Institute Inc., Salesforce.com, Inc., Adobe Systems, Inc., Amdocs Ltd., Microsoft Corp., Genesys Telecommunications Laboratories Inc., SAP SE and Nice Systems Inc.

Market Taxonomy

Deployment

• Cloud
• On-Premise

Vertical

• BFSI
• Retail
• IT & Telecommunication
• Healthcare
• Discrete Manufacturing
• Government
• Education
• Others

Application

• Marketing Automation
• Sales Automation
• Customer Service & Support
• Contact Centre

Operating Environment

• Mainframe
• Unix
• Linux
• Windows 32 and 64
• Other Operating Environment

Region

• North America
• Latin America
• Europe
• Japan
• Asia Pacific excluding Japan
• Middle East and Africa

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Table Of Content

1. Global CRM Application Software Market – Executive Summary

2. Global CRM Application Software Market Overview

3. Global CRM Application Software Market Analysis and Forecast By Deployment

4. Global CRM Application Software Market Analysis and Forecast By Vertical

5. Global CRM Application Software Market Analysis and Forecast By Application

6. Global CRM Application Software Market Analysis and Forecast By Operating Environment

7. Global CRM Application Software Market Analysis and Forecast By Region

8. North America CRM Application Software Market Analysis and Forecast, By Country, 2012-2022

9. Latin America CRM Application Software Market Analysis and Forecast, By Country, 2012-2022

10. Europe CRM Application Software Market Analysis and Forecast, By Country, 2012-2022

Future Market Insights presents a detailed forecast of the global retail automation market in a new publication titled “Retail Automation Market: Global Industry Analysis 2012 – 2016 and Opportunity Assessment 2017 – 2027.” In this report, Future Market Insights has analysed the global retail automation market over a 10 year study period from 2017 to 2027 and thrown light on the key factors likely to impact market revenue growth during the period of assessment. According to Future Market Insights’ forecast, the global retail automation market is estimated to be valued at US$ 9,846.0 Mn by the end of 2017 and this is expected to increase to US$ 29,825.4 Mn by the end of the forecast period in 2027. This reflects a CAGR of 11.7% in terms of value.

Global Retail Automation Market: Opportunity Areas

Integration of retail automation products with virtual assistant services: Advancements in technology are encouraging companies in the global retail automation market to integrate retail automation products with intelligent personal assistant services to provide consumers with more power to control their shopping needs. This integration of retail automation and virtual assistant services will facilitate faster checkouts using simple voice commands and a secure PIN. Virtual assistants can also assist customers in locating specific products off store shelves and also provide detailed information on selected products.

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Machine Learning with Artificial Intelligence to bridge gaps in retail store functions: 

Machine learning coupled with artificial intelligence will create a big impact on retail storefronts, as artificial intelligence is capable of interpreting customer behavioural data, lifecycle stages, and psychographic indicators such as emotional triggers to help brands engage with their target audience in a more meaningful and personalised manner.

Augmented Reality: Businesses can use Augmented Reality to provide a different level of consumer-product interaction through an immersive experience. AR in store and in online retail can help retailers reach end consumers with images, text, video, and graphics, and create a more personalised shopping experience in the real world while remaining virtual.

Global Retail Automation Market: Forecast by Product Type

The global retail automation market is segmented on the basis of product type into Manned POS Terminal (Fixed POS Terminal, Mobile POS Terminal, Contactless POS Terminal) and Unattended Terminals (Kiosk / Vending Machine, Self-Checkout System). In terms of revenue, the Manned POS Terminal segment is projected to be the most attractive and dominant segment in the global retail automation market during the forecast period, with 56.5% revenue share in 2016. The Unattended Terminals segment is expected to register high Y-o-Y growth rates throughout the forecast period.

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Global Retail Automation Market: Forecast by Industry

The global retail automation market is segmented on the basis of industry into FMCG, Health and Personal Care, Apparel and Footwear, Hospitality, Consumer Electronics, Travel and Logistics, Oil & Gas, and Others. FMCG is the dominant segment with an estimated market revenue of about US$ 2 Bn by 2017 end and likely to increase to US$ 6.4 Bn by the end of 2027, with a CAGR of 12.2%. Hospitality is the second largest segment with a CAGR of 11.9%.

Global Retail Automation Market: Forecast by Market

The global retail automation market is segmented on the basis of market into Organised Market and Unorganised Market. The Organised Market segment is the largest in terms of market value, estimated to cross US$ 25 Bn by the end of 2027, with a CAGR of 11.8%.

Global Retail Automation Market: Regional Forecast

Future Market Insights tracks the performance of the global retail automation market across the key geographies of North America, Latin America, Western Europe, Eastern Europe, Asia Pacific excluding japan, Japan, and the Middle East and Africa. North America is expected to be the dominant regional market with a value share anticipated to increase 2.9X between 2017 and 2027. The North America retail automation market is estimated to be valued in excess of US$ 9 Bn by the end of 2027. North America is the most attractive market for retail automation across the world. The retail automation market in APEJ is expected to register high Y-o-Y growth rates throughout the forecast period.

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Global Retail Automation Market: Key Players

The report profiles some of the leading players operating in the global retail automation market. Companies featured include Diebold Nixdorf Incorporated, NCR Corporation, Datalogic S.p.A., FUJITSU, First Data Corporation, Toshiba Corporation, Verifone, Posiflex Technology, Inc, Ingenico Group, and Honeywell International Inc.

Key Segments Covered

Product Type

• Manned POS Terminal
  • Fixed POS Terminal
  • Mobile POS Terminal
  • Contactless POS Terminal
• Unattended Terminals
  • Kiosk / Vending Machine
  • Self-Checkout System

Market

• Organized Market
• Unorganized Market

Industry

• FMCG
• Health and Personal Care
• Apparel and footwear
• Hospitality
• Consumer Electronics
• Travel and Logistics
• Oil & Gas
• Others