The market for audio communication monitoring is predicted to reach a size of US$ 4.5 billion by 2028, from an estimated US$ 1.8 billion in 2022, growing at a CAGR of 16.2%.
| Audio Communication Monitoring Market Size (2022) | US$ 1.8 Bn |
| Sales Forecast for Audio Communication Monitoring Devices (2028) | US$ 4.5 Bn |
| Global Market Growth Rate (2022 to 2028) | 16.2% CAGR |
| Share of Top 5 Audio Communication Monitoring System Providers | 55% |
Audio communication monitoring analyzes audio conversations and finds structures in interactions and reveals insights provided by employees to clients and customers. This technology is used to extract important business intelligence data to relate it to the strategy for making strategic decisions for the company. Audio communication monitoring solutions generally revolve around the call recording feature. The recording, processing and then analyzing are the parts of the audio communication monitoring market.
Audio Communication Monitoring Market: Segmental Insights
To understand and assess the demand and opportunities in this market, the report is categorically split into five major sections, namely, market analysis – by component, by industry, by enterprise type, by application and by region.
On the basis of component, the market is segmented into solutions and services. The solutions segment is further divided into quality analysis, audio loudness, metering and monitoring call recording, and others. Services segment is further segmented into maintenance and support services, and professional services. The call recording solution segment is expected to dominate the market throughout the forecast period, and is expected to have a market share of 62.0% and 63.2% in 2022 and 2028, respectively.
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On the basis of industry, the market is segmented into banking, financial services, and insurance; government; telecommunication & IT; media & entertainment; healthcare, and others.
The telecommunication & IT segment is expected to dominate the market in the majority duration of the forecast period. The government segment is expected to come close to the telecommunication & IT segment in the latter half of the forecast period in terms of market share, owing to the high CAGR associated with it. The government segment is expected to grow from US$ 352.4 Mn in 2022 to US$ 1,577.4 in 2028.
On the basis of enterprise type, the market is segmented into small & medium enterprises, and large enterprises. The small and medium enterprises segment is expected to dominate the market in the major part of the forecast period, and enjoy a market share of 50.4% and 51.2% in 2022 and 2028, respectively.
On the basis of application, the market is segmented into law enforcement agencies, enterprise employee monitoring, broadcast monitoring, sales and internal communication monitoring, and others. The enterprise employee monitoring application segment is expected to dominate the market in the forecast period, and is expected to have a market share of 37.6% and 37.9% in 2022 and 2028, respectively.
Audio Communication Monitoring Market: Vendor Insights
The key players reported in this study on the global audio communication monitoring market are Cisco Systems, Inc., International Business Machines (IBM) Corporation., NICE Systems Ltd., Nexidia Inc., Nuance Communication, Inc., Tata Communications Ltd., Intelligent Voice, Nectar Services Corporation, Fonetic, and Ameyo.
In 2015, Intelligent Voice partnered with Castel to deliver speech analytic capabilities to contact centers by using Intelligent Voice’s GPU-powered software that takes over 240000 monitored calls each day on premise.
In 2022, Nectar Services partnered with Plantronics to build an Ear-to-Ear (e2e) solution that allows enterprises and carriers to track call quality across core networks, the internet/intranet and to agents answering phones.
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Key Segments of Audio Communication Monitoring Industry Survey
Audio Communication Monitoring Market by Component:
- Solutions
- Quality Analysis
- Audio Loudness
- Metering & Monitoring
- Call Recording
- Others
- Services
- Maintenance and Support Services
- Professional Services
Audio Communication Monitoring Market by Industry:
- Banking, Financial Services, and Insurance
- Government
- Telecommunication & IT
- Media & Entertainment
- Healthcare
- Others
Audio Communication Monitoring Market by Enterprise Type:
- Small & Medium Enterprises
- Large Enterprises
Audio Communication Monitoring Market by Application:
- Law Enforcement Agencies
- Enterprise Employee Monitoring
- Broadcast Monitoring
- Sales and Internal Communication Monitoring
- Others
Audio Communication Monitoring Market by Region:
- North America Audio Communication Monitoring Market
- Latin America Audio Communication Monitoring Market
- Europe Audio Communication Monitoring Market
- East Asia Audio Communication Monitoring Market
- South Asia & Pacific Audio Communication Monitoring Market
- Middle East & Africa (MEA) Audio Communication Monitoring Market
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