The global service lifecycle management application market is projected to expand significantly in the coming years. In 2022, it was valued at approximately US$ 1.6 billion, and it is expected to reach about US$ 2.93 billion by the end of 2030. This growth can be attributed to the increasing global demand for service lifecycle management solutions, which is anticipated to rise at a CAGR of 7.9% from 2022 to 2030. Service lifecycle management application consumption accounted for around 3% share of the global product lifecycle management market in 2021.
All of these factors have brought in a precision-driven aspect to services, increasing the value proposition and raising overall profit margins.
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Big Data Analytics Driving Real Time Communication and Analysis in SLM Applications
Data analytics is a game changer for service management operations because it gathers asset information and allows for improved service quality, which leads to a higher first-time repair rate (FTF rate). SLM apps assist firms in determining how effectively their services are working in comparison to their plans. As a result, the SLM programme helps enterprises to discover and solve service issues more rapidly.
Descriptive and predictive analytics will lead to real-time communication between dealerships, manufacturers, and customers via connected devices, resulting in notifications to manufacturers about product status and early warnings for better and proactive decision making, resulting in better service and customer retention. Furthermore, analytics will concentrate on combining customer satisfaction data with service lifecycle management software.
The use of service lifecycle management applications is growing, especially in sectors that manufacture with metal, such as aerospace and defence and automotive and transportation.
The use of service lifecycle management applications will increase by 1.7x of current market value by the end of 2030 in the medical equipment sector as COVID-19 leads to a significant volume of new n
The Asia Pacific service lifecycle management application market is anticipated to grow at a CAGR of around 8% from 2020 to 2030.
Big Data Analytics Driving Real-Time Communication and Analysis in SLM Applications
Because it collects asset information and enables better service quality, data analytics transforms service management operations and increases the percentage of first-time repairs (FTF rate). Apps for SLM let businesses assess how well their services are doing in relation to their plans. As a result, the SLM programme aids businesses in finding and resolving service problems more quickly.
Through connected devices, descriptive and predictive analytics will enable real-time communication between dealerships, manufacturers, and customers. This will enable manufacturers to receive notifications about the status of their products and early warnings to make more proactive decisions that will improve service and customer retention. Analytics will also focus on fusing service lifecycle management software with data on customer satisfaction.
Leading Key Players:
- PTC Inc.
- Tech Mahindra Limited
- Wipro Limited
- Siemens AG
- Atos SE
- TCS Ltd.
- Oracle Corporation
- Astea International Inc.
- IBM Corporation
- Dassault Systems
- Tavant Technologies
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Service Lifecycle Management Application Industry Segmentation:
By Software Type:
- Cloud-based
- Web-based
By Service-based Model:
- Field-based
- Depot-based
- Dealer-based
- Performance-based
By Solution:
- Customer Contact & Support
- Field Service Management
- Warranty & Service Management
- Service Parts Information Management
By End-use Industry:
- Automotive & Transportation
- Aerospace & Defense
- Medical Equipment
- High Technology
- Telecommunications
- Industrial Machineries & Equipment
By Region:
- North America
- Latin America
- Europe
- East Asia
- South Asia & Pacific
- Middle East and Africa
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