The global Unified Communication as a Service (UCaaS) market continues its rapid expansion, with Future Market Insights (FMI) reporting a substantial revenue of USD 28.5 billion in 2023. Projected to grow at a robust compound annual growth rate (CAGR) of 14.7% from 2023 to 2033, the market is anticipated to reach USD 112.6 billion by 2033.
UCaaS solutions have emerged as essential tools for enhancing communication and collaboration across organizations, leveraging cloud-based technologies to integrate various communication channels into a unified platform. This market caters to diverse industry verticals, including BFSI (Banking, Financial Services, and Insurance), IT & telecom, healthcare, and retail, among others.
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The demand for UCaaS solutions will accelerate with top 5 providers holding around 36.5% of total market in 2020.
Newly released data on the UCaaS demand outlook indicates 12.8% y-o-y growth in 2021. Among industry vertical, share held by BFSI sector will remain highest among all. However, the IT & telecom segment will grow at 18.1% CAGR through the assessment period.
COVID-19 Impact Analysis on UCaaS Market
The outbreak of coronavirus (COVID-19) has created the need for organizations to adapt today’s fast-paced world where the business continuity is a must. The outbreak of COVID-19 pandemic is marking a rare occasion where business leaders globally have to quickly enable their workforces to work remotely for an extensive period of time.
Owing to this factor, organizations are incorporating remote work into their businesses where the communication and remote work policy holds the key to meet the expectation between management and workforce.
According to Future Market Insights, the COVID-19 pandemic is expected to accelerate the adoption of cloud computing not just as a technological shift, but also as an operating model as enterprises across the globe acknowledges the limitations of their current situation.
Key Takeaways: UCaaS Market
By solution segment, the integrated UCaaS platform/suite is anticipated to account for the leading share in the global UCaaS market during the forecast period. The segment estimated to grow at a robust CAGR of 17.3% through 2031.
The demand for UCaaS in small and medium enterprises (SMEs) is expected to rise at maximum pace as these organizations continue adopting UCaaS and cloud based solutions for better ROI.
Demand for UCaaS in IT & Telecom and BFSI sector is estimated to grow at an impressive CAGR. Of these, BFSI industry is expected to account for leading share in UCaaS market during the forecast period.
North America is expected to lead the market followed by Europe in 2021. South Asia & Pacific is anticipated to emerge as the fastest growing region between 2021 & 2031.
The market in Japan is expected to progress at a CAGR of more than 17% through 2031.
In the U.K., sales are expected to increase at a CAGR of close to 18% over the next ten years.
Competitive Landscape
Intense competition and growing customer expectations are creating a storm in the global UCaaS market which is compelling solution providers to innovate and improve customer engagement. The accelerated shift by the customers to cloud communication is creating a demand for enhanced user productivity and flexibility and is creating the opportunities for advanced communications and collaboration tools.
For instance, in May 2021, 8×8, Inc. announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS, organizations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences.
Some of the leading companies operating in the market are:
8×8 Inc.
Cisco Systems, Inc.
Google LLC
Microsoft Corporation
LogMeIn Inc.
RingCentral, Inc.
Mitel Networks Corporation
Fuze Inc.
Windstream Holdings, Inc.
ALE International
DIALPAD, INC.
Verizon Communications Inc.
NTT Communications Corporation
UCaaS Outlook by Category
By Solution, UCaaS Solutions are segmented as:
- Software
- Integrated UCaaS Platform/Suite
- Standalone Solutions
- Services
- Professional Services
- Managed Services
By Enterprise Size, UCaaS Outlook is segmented as:
- Small and Medium Enterprises (SMEs)
- Large Enterprises
By Vertical, UCaaS Demand is segmented as:
- BFSI
- IT & Telecom
- Healthcare
- Retail & CPG
- Travel & Hospitality
- Transportation & Logistics
- Military & Defense
- Others
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Author:
Sudip Saha is the managing director and co-founder at Future Market Insights, an award-winning market research and consulting firm. Sudip is committed to shaping the market research industry with credible solutions and constantly makes a buzz in the media with his thought leadership. His vast experience in market research and project management a consumer electronics will likely remain the leading end-use sector cross verticals in APAC, EMEA, and the Americas reflects his growth-oriented approach to clients.
He is a strong believer and proponent of innovation-based solutions, emphasizing customized solutions to meet one client’s requirements at a time. His foresightedness and visionary approach recently got him recognized as the ‘Global Icon in Business Consulting’ at the ET Inspiring Leaders Awards 2022.
About Future Market Insights (FMI)
Future Market Insights, Inc. (ESOMAR certified, recipient of the Stevie Award, and a member of the Greater New York Chamber of Commerce) offers profound insights into the driving factors that are boosting demand in the market. FMI stands as the leading global provider of market intelligence, advisory services, consulting, and events for the Packaging, Food and Beverage, Consumer Technology, Healthcare, Industrial, and Chemicals markets. With a vast team of over 400 analysts worldwide, FMI provides global, regional, and local expertise on diverse domains and industry trends across more than 110 countries.
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