The worldwide healthcare contact center solution market is supposed to arrive at a market worth of US$ 6,762 Million out of 2022, further collecting a market worth of US$ 40,877 Million by enlisting a CAGR of 19.7% in the estimate period 2022-2032. The market for healthcare contact center solutions enrolled a CAGR of 18.1% in the verifiable period 2016-2021.
The demand for healthcare contact center solutions is growing with a high pace as most of hospitals are continuously looking for innovative ways to engage with their existing and potential customer. Moreover, the adoption of innovative contact center technology solutions enable hospitals to streamline their operational efficiencies.
Moreover, healthcare contact centre solutions offers hospitals several benefits such as proactive web engagement, balance patient care, and improved payment and collection process in order to improve healthcare customer experience.
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Healthcare Contact Center Solutions Market: Drivers and Restraints
The rising adoption of cloud based solutions and services in contact centers is turning to the major factor driving the healthcare contact center solution market. Moreover, the market has experienced significant growth owing to increasing areas of application in hospitals, which is becoming necessity to shift their IT infrastructure to the cloud in future. Moreover, cost reduction is also one of the major factor driving the market in positive manner.
Compliance and regulatory issues are the major challenges faced by most of the vendors in healthcare contact center solutions market.
Global Healthcare Contact Center Solutions Market: Market Segmentation
Segmentation Overview
Global Healthcare Contact Center Solutions Market can be divided into five segments, on the basis of deployment type, application, service, enterprise type and region.
Segmentation on the basis of the deployment type for Healthcare Contact Center Solutions Market as:-
The major segments of Healthcare Contact Center Solutions market on the basis of the type include: On-premises and cloud based.
Segmentation on the basis of the application for Healthcare Contact Center Solutions Market as:-
The major segments of Healthcare Contact Center Solutions market on the basis of the application include: workforce optimization, customer relationship management, interactive voice response, and others.
Segmentation on the basis of the service for Healthcare Contact Center Solutions Market as:-
The major segments of Healthcare Contact Center Solutions market on the basis of the services include: professional and managed services.
Segmentation on the basis of the enterprise type for Healthcare Contact Center Solutions Market as:-
The major segments of Healthcare Contact Center Solutions market on the basis of the enterprise type include: SMB’s and Large Enterprises.
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Global Healthcare Contact Center Solutions Market: Regional Outlook
On the basis of geography, Healthcare Contact Center Solutions market can be segmented into seven key regions namely North America, Latin America, Western Europe, Eastern Europe, APEJ, Japan and Middle East & Africa. Among various regions, the Healthcare Contact Center Solutions market in North America is expected to dominate during the forecast period owing to the deployment of cloud based contact center solutions by small and large enterprises in healthcare industry. North America region is expected to be followed by Western Europe, Japan and APAC.
The research report presents a comprehensive assessment of the market and contains thoughtful insights, facts, historical data, and statistically supported and industry-validated market data. It also contains projections using a suitable set of assumptions and methodologies. The research report provides analysis and information according to market segments such as geographies, application, and industry.
Market Competition
Some of the major players of the healthcare contact center solution market are Genesys, Aspect Software, Invensys, DATAMARK Incorporated, Aspect, Ozonetel, and Virtusa Corporation.
- In September 2021, IQVIA, a global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, announced it has added new AI-powered technologies to enhance its existing Medical Information (MI) Contact Center services.
- Life science companies use IQVIA’s MI Contact Center services to share information about new products and related therapeutic areas as well as monitor product quality and safety. This is done through teams of skilled agents responding directly to inquiries from consumers, patients, and healthcare professionals (HCPs) around the world.
- IQVIA’s MI Contact Center services now deploy AI-powered virtual agents alongside skilled human agents to triage and respond to inquiries. This combination of AI-powered agents and human agents creates faster response times and reporting of adverse events or quality concerns.
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Key Segments Profiled in the Healthcare Contact Center Solution Industry Survey
Healthcare Contact Center Solution Market by Deployment:
- On-premises Healthcare Contact Center Solutions
- Cloud-based Healthcare Contact Center Solutions
Healthcare Contact Center Solution Market by Application:
- Healthcare Contact Center Solutions for Workforce Optimization
- Healthcare Contact Center Solutions for Customer Relationship Management
- Healthcare Contact Center Solutions for Interactive Voice Response
- Healthcare Contact Center Solutions for Other Applications
Healthcare Contact Center Solution Market by Service:
- Professional Healthcare Contact Center Solutions
- Managed Healthcare Contact Center Solutions
Healthcare Contact Center Solution Market by Enterprise Type:
- Healthcare Contact Center Solutions for SMB’s
- Healthcare Contact Center Solutions for Large Enterprises
Healthcare Contact Center Solution Market by Region:
- North America Healthcare Contact Center Solution Market
- Latin America Healthcare Contact Center Solution Market
- Europe Healthcare Contact Center Solution Market
- Asia Pacific Healthcare Contact Center Solution Market
- Middle East & Africa Healthcare Contact Center Solution Market
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