The global customer engagement hub market is projected to increase by 15.3% annually, reaching US$ 35.9 billion by 2032. With the advent of the customer engagement hub (CEH), which offers an architectural framework through which many systems engage with the customer, the concept of the contact centre became redundant. Additionally, it offers coordination between multiple …
Tag Archives: Customer Engagement Hub (CEH) Market
Customer Engagement Hub (CEH) Market is expected to rise at a rate of 15.3% per year to US$ 35.9 Billion by 2032
Contact center became an obsolete concept with the introduction of customer engagement hub (CEH) which provides an architectural framework through which multiple systems engages with the customer. It also provides synchronization among various departments for example sales, marketing etc. so as to optimally engage the customer. With the aid of customer engagement hub (CEH), not …