The global enterprise A2P SMS market demand is projected to reach US$ 100.10 Bn by the end of 2028. Expansion of banking, financial services, and insurance sector and surging demand for CRM software are facilitating the growth in the market.
As per a Future Market Insights (FMI) study, the demand in enterprise A2P SMS market is expected to increase at 5.3% CAGR between 2022 and 2028. Increasing need for advanced and automated technology across BFSI, gaming, and heath & hospitality sectors will propel the growth in the market.
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Latest insights reveal that the strategies applied by the market players does not follow a specific status quo. The strategies range from mergers and acquisitions to the adoption of new technologies, product launch, and market expansion.
In spite of the robust trend of online messaging apps, several consumers in the developing regions still employ SMS as their primary source of digital communication. According to the report, marketers are not oblivious to this fact and are thereby using A2P SMS services for boosting their marketing efforts and reaching out to a wider customer base.
Not only are private organizations taking leverage of this service, governments across developing countries are using it to communicate key information regarding policies and regulations with their citizens.
The growing pervasiveness of enterprise A2P SMS is the next generation of technological advances which will be one of the core points of interaction in both the B2B as well as B2C sectors.
Hybrid Cloud-based Messaging Platform and 2FA to Surface as a Principal Trend
Messaging solution providers in this market offer multi-channel cloud-based mobile marketing platforms for creating SMS campaigns and push messaging. This also allows marketers to send messages virtually to each mobile device utilising push notifications, email, SMS, outbound dialling, IP messaging, and social media channels. These solutions increased the scalability to marketers.
Companies offering these solutions include Vibes, mGage, Fastsms, LLC, and Mblox, Inc. On the other hand, SMS-powered two-factor authentication or 2FA is an effective and efficient tool that requires users to enter a password along with the short code delivered through SMS to a handset. This supplementary authentication method offers a more secure user experience and is poised to progress steadily over the years ahead.
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Spam Messages to Act as a Roadblock in Market Progression
Phishing, spam, spoof and malware transmitted via the mobile messaging system negatively impacts subscriber trust, weakens brand loyalty and intensifies the operating costs as well. Mobile spam affects the revenue and brand value of operators, advertisers, app developers, subscribers, and device manufacturers. According to analysts at Future Market Insights, this factor is expected to act as a major roadblock in the growth of the global enterprise A2P SMS market in the long run.
- Cloud API Messaging Platforms
- Traditional &Managed Messaging Services
Application:
- Pushed Content Services
- Interactive Services
- Promotional Campaigns
- Customer Relationship Management (CRM) Services
- Others
End User:
- BFSI
- Gaming
- Travel & Transport
- Health & Hospitality
- Retail
- Others
Region
- North America
- Latin America
- Western Europe
- Eastern Europe
- Asia Pacific excluding Japan (APEJ)
- Middle East & Africa
- Japan
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Key Questions Answered in the Report
- What is the current value of the global enterprise A2P SMS market?
- What are the key trends shaping the enterprise A2P SMS market?
- Which are the countries driving demand for enterprise A2P SMS?
- What was the demand outlook for enterprise A2P SMS market in 2021?
- What will be the demand outlook for interactive services in enterprise A2P SMS market?
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