Customer Journey Mapping Software Market Trends 2022 | Segmentation, Outlook, Industry Report to 2032

According to a recent study by Future Market Insights, the customer journey mapping software market is expected to reach US$ 48.5 Billion by 2032, up from US$ 10.7 Billion in 2022, expanding at a high CAGR of 16.3%. This study explains that customer journey mapping is just as essential for SMEs enterprises as it is for larger companies. Customer prospects are changing for all businesses, regardless of size – customers demand an Omni-channel methodology to customer service, marketing, and sales. 

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The market is primarily driven by the increasing adoption of journey mapping software by all types of enterprises. There is augmenting demand for lead conversion amongst enterprises point of interaction between customers and business need to be increased. By using customer journey mapping software, the rate of conversion, as well as the profit, will develop, thus lead conversion amongst enterprises will foster the growth of the global Customer Journey Mapping Software Market. The customer journey mapping software is one such program, which aligns the organization’s goals and objectives with its customer. This is also anticipated to boost the market growth over the analysis period. 

In addition, with proliferation of machine learning capabilities in behavioral analytics, the new generation of data unification tools will make the daunting task of data synchronization cost efficient, fast, and relatively pain-free. In-the-moment engagement models will lead the customer journey analytics SaaS platforms to deliver comprehensive real-time touchpoint integration with minimal investment. Furthermore, cross-channel journey analytics with launch of advance application such as chatbot, virtual assistants, and others, is further expected to boost the growth of the market in the near future.  

Key Takeaways from the Market Study 

  • Global customer journey mapping software market was valued at US$ 10.7 Billion by 2022-end 
  • The U.S to account for the highest value share of US$ 17.3 Billion of global market demand for customer journey mapping software in 2032 
  • From 2015 to 2021, customer journey mapping software demand expanded at a CAGR of 17.8% 
  • By offering, customer journey mapping software solutions to expand at a CAGR of 16% 

Competitive Landscape 

Players in the global Customer Journey Mapping Software Market focus on expanding their global reach through various strategies, such as; partnerships, collaborations, and partnerships. The players are also making a significant investment in R&D to add innovations to their products which would help them in strengthening their position in the global market. Some of the recent developments among the key players are: 

  • In January 2021, NICE introduced new integrated features between NICE inContact CXone and Microsoft Teams in January 2021, enabling real-time recording and compatibility with a variety of connected applications. Customers will be able to secure every interaction utilizing global, carrier-grade voice services as a result of the deployment of new capabilities. 
  • In December 2020, Genesys launched Genesys Digital, a new business segment, which will focus on enabling businesses to keep up with customers’ growing preferences for digital involvement throughout the customer experience, whether through webchat for an inquiry, SMS appointment scheduling, or chatbot support. 

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Know More about What the Customer Journey Mapping Software Market Repost Covers 

Future Market Insights offers an unbiased analysis of the global Customer Journey Mapping Software Market, providing historical data for 2015-2021 and forecast statistics from 2022-2032. To understand opportunities in the Customer Journey Mapping Software Market, the market is segmented on the basis of offering, organization size, end-user, and platform across five major regions. 

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Future Market Insights (ESOMAR certified market research organization and a member of Greater New York Chamber of Commerce) provides in-depth insights into governing factors elevating the demand in the market. It discloses opportunities that will favor the market growth in various segments on the basis of Source, Application, Sales Channel and End Use over the next 10-years.

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