Kiosk is a terminal which allows entry and display of information through a computer. Kiosks include specialized software and hardware intended within a public exhibit that offers access to information and applications for education, commerce, communication and entertainment.
The patient self-service kiosks are available at hospitals, clinics, medical centers which permit patients to do daily activities such as check-in for their booked appointments, update their personal demographics and to cut-down the time required to interact with a registration clerk. Kiosks allow patients to make co-pay and to collect their payment.
The patient kiosks are deployed by hospitals into ambulatory and emergency departments. The patient self-service kiosks offer benefits such as improvements in data quality, decrease in workload, steadiness in registration procedures and improvement in patient experience.
Due to a cut-down in the patients’ waiting time and increase in patient’s experience, the patient self-service kiosks market is anticipated to grow at a healthy CAGR during the forecast period.
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Patient Self-Service Kiosks Market: Drivers and Restraints
The drivers of the patient self-service kiosks market are enhanced patient experiences, improved patient services, improved marketing activities like product advertisement & promotion and consumer behavior analysis, and enhanced efficiency of kiosks.
Some restraints which are hindering the growth of patient self-service kiosks market are, high initial cost of the interactive kiosk, time to time maintenance of the interactive kiosk, government regulations in its installation, and rising cybercrime as well as security issues.
Patient Self-Service Kiosks Market: Overview
Globally, the patient self-service kiosks market is gaining popularity and establishing an innovative electronic system for marketing of products and services.
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Patient Self-Service Kiosks Market: Regional Outlook
A region level segmentation is completed for patient self-service kiosks market that covers
- North America
- Latin America
- Eastern Europe
- Western Europe
- Asia Pacific Excluding Japan (APEJ)
- Middle East & Africa (MEA)
Globally, the APEJ region is expected to lead in the patient self-service kiosks market in terms of value due to rising popularity and adoption of patient self-service kiosks in various industries, followed by North America and Western Europe.
Patient Self-Service Kiosks Market: Key players
The prominent players operating in patient self-service kiosks market are, International Business Machines Corporation (IBM) Corp., Clearwave Corporation, PFU-Fujitsu, SlabbKiosks, KIOSK Information Systems Inc., Phoenix Kiosk Inc., RedyRef Interactive Kiosks, EMBROSS Group Pty Ltd., NCR Corp., Meridian Kiosks LLC and Wincor Nixdorf Ag.
The research report presents a comprehensive assessment of the market and contains thoughtful insights, facts, historical data, and statistically supported and industry-validated market data.
It also contains projections using a suitable set of assumptions and methodologies. The research report provides analysis and information according to market segments such as geographies, and applications.
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Regional analysis include
- North America (U.S., Canada)
- Latin America (Brazil, Rest Of Latin America)
- Western Europe (Germany, Italy, France, U.K, Spain, Rest Of Western Europe)
- Eastern Europe (Poland, Russia, Rest Of Eastern Europe)
- Asia Pacific (China, India, ASEAN, Australia & New Zealand)
- Middle East and Africa (GCC countries, S. Africa, Rest Of MEA)
The report is a compilation of first-hand information, qualitative and quantitative assessment by industry analysts, inputs from industry experts and industry participants across the value chain. The report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on market segments and geographies.
Patient Self-Service Kiosks Market: Segmentation
Patient Self-Service Kiosks Market, by Product type
- Freestanding kiosks
- Wall-mounted kiosks
- Countertop kiosks
- Mobile kiosks
Patient Self-Service Kiosks Market, by Component
- Data entry
- Barcode readers (QR, 1 and 2 D barcode readers)
- Keyboard and Trackball
- Electronic number pad
- Audio speakers
- Electronic signature pad
- Point-Of-Sales (POS)
- Laser printers
- Kiosk thermal printers
- Cash transaction components
- Debit and Credit Card readers
- Cash acceptors and recyclers (Bill and Coin)
- Magnetic stripe and Chip (EMV)/Optical card scanner
Patient Self-Service Kiosks Market, by End User
- Medical Centres
Patient Self-Service Kiosks Market, by Applications
- Patient self-check-in
- New-patient registration
- Way finding assistance
- Hospital directory
- Update and verification of patient demographics
- Multiple language support
- Prescription refill ordering
- Collection of co-payments and outstanding balances
Other Applications (Consent forms, Facility directions, Visitor management, Alert notification, Basic screening/patient questionnaire, Patient satisfaction surveys, Confirmation of reason for visit, Future appointment scheduling, Patient checkout)
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