Due to shifting consumer demand and needs, consumer communication services are always evolving. Moreover, the market for consumer communication services has been impacted by changes in living standards and the use of cutting-edge technologies. Consumers are currently using smart phones and other gadgets to do business, provide feedback, and perform other jobs.
Customers now use a variety of communication channels to express their requirements as a result of changing service expectations, and many firms have started using technology-based consumer communication services that are automated, intelligent, and scalable. These consumer communication services integrate with already-in-place procedures to assist businesses lower the risk of fraud and enhance customer service.
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Consumer Communication Services Market: Drivers and Challenges
The widespread use of smart technologies by people is the main factor influencing the uptake of consumer communication services. The use of technology in consumer services has altered how customer support services are provided.
Consumer communication services make it possible for customers to communicate with other businesses in real time. For example, insurance companies can inform customers about the status of their claims, telecom companies can handle appointment reminders, and healthcare providers can offer home care services.
Samsung purchased NewNet Communication Technologies, a supplier of rich communication services, in November 2016. With the deployment of RCS-enabled networks and a stronger communication platform for its customers, Samsung will benefit from this acquisition.
Salesforce and Cisco partnered to provide cloud communication services in September 2016. With the help of this agreement, advanced communication solutions will be made possible by fusing web-based and audio technologies from Cisco with cloud software from Salesforce.
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The report covers exhaustive analysis on
Consumer Communication ServicesMarket Segments
- Market Dynamics
- Historical Actual Market Size, 2014 – 2016
- Market Size & Forecast 2017 to 2027
- Value Chain
- Market Current Trends/Issues/Challenges
- Competition & Companies involved
- Market Drivers and Restraints
Consumer Communication Services Market: Segmentation
Segmentation on the basis of services:
- Network management services
- HD voice and Video calling
- Real time diagnostics and analytics
- Cloud integration services
- Mobile support services
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